See churn coming
before it hits.
CommandMSP's health scoring engine monitors every client automatically and alerts you when something's off — before they call to cancel.
Automated Health Scores
Every client gets a score based on ticket volume, response times, stack coverage, contract status, and billing health — calculated automatically, updated in real time.
Multi-factor scoring
Ticket volume, SLA adherence, stack coverage, contract status, and billing health all feed into the score.
Automatic updates
Scores recalculate continuously as conditions change — no manual work.
Custom weighting
Adjust which factors matter most to your MSP. Weight billing health higher. Your call.
Historical baseline
Scores are normalized against each client's own history so you see true change.
Risk Alerts
Get notified the moment a client's score drops into warning territory. Intervene early. Save the account before they call to cancel.
Threshold-based alerts
Set your own score thresholds for yellow and red alerts.
Instant notifications
Email, in-app, or Slack notification when a client crosses a risk threshold.
Alert to account owner
Route alerts to the right person — the tech or account manager responsible.
Escalation rules
If a score keeps dropping, auto-escalate to a manager. Nothing falls through.
Health Dashboard
All clients ranked by health score — green, yellow, red. Know who needs attention today without digging through account notes.
Full client ranking
Every client sorted by current health score. Worst at the top.
Color-coded status
Green (healthy), yellow (watch), red (at risk). Scan in seconds.
Trend indicators
Up arrow, down arrow, flat — see instantly if things are improving or declining.
Filter and search
Filter by status, vertical, MRR tier, or assigned tech.
QBR Integration
Health scores auto-populate into QBR decks. Show clients you're watching their account — proactively, professionally, every quarter.
Auto-populated QBR data
Score history, trend charts, and risk summaries pulled automatically into QBR templates.
Client-facing score view
Show clients their health score and what it means. Build trust in your value.
Score trend charts
Visual 12-month trend included in every QBR to demonstrate improvement.
Action items from scores
Low-scoring areas automatically generate recommended action items for QBR discussions.
Trend Analysis
Track score changes over time. See if a client is improving or slowly declining before they've decided to leave.
30/60/90 day trends
See score movement over 30, 60, and 90 day windows for every client.
Cohort analysis
Compare health trends across similar clients (by vertical, size, or contract type).
Leading indicators
Identify which early signals most predict churn so you can act faster.
Improvement tracking
Show the account manager how their interventions moved the score. Close the loop.
Ready to stop churn before it starts?
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