CommandMSP's health scoring engine monitors every client automatically and alerts you when something's off — before they call to cancel.
Every client gets a score based on ticket volume, response times, stack coverage, contract status, and billing health — calculated automatically, updated in real time.
Ticket volume, SLA adherence, stack coverage, contract status, and billing health all feed into the score.
Scores recalculate continuously as conditions change — no manual work.
Adjust which factors matter most to your MSP. Weight billing health higher. Your call.
Scores are normalized against each client's own history so you see true change.
Get notified the moment a client's score drops into warning territory. Intervene early. Save the account before they call to cancel.
Set your own score thresholds for yellow and red alerts.
Email, in-app, or Slack notification when a client crosses a risk threshold.
Route alerts to the right person — the tech or account manager responsible.
If a score keeps dropping, auto-escalate to a manager. Nothing falls through.
All clients ranked by health score — green, yellow, red. Know who needs attention today without digging through account notes.
Every client sorted by current health score. Worst at the top.
Green (healthy), yellow (watch), red (at risk). Scan in seconds.
Up arrow, down arrow, flat — see instantly if things are improving or declining.
Filter by status, vertical, MRR tier, or assigned tech.
Health scores auto-populate into QBR decks. Show clients you're watching their account — proactively, professionally, every quarter.
Score history, trend charts, and risk summaries pulled automatically into QBR templates.
Show clients their health score and what it means. Build trust in your value.
Visual 12-month trend included in every QBR to demonstrate improvement.
Low-scoring areas automatically generate recommended action items for QBR discussions.
Track score changes over time. See if a client is improving or slowly declining before they've decided to leave.
See score movement over 30, 60, and 90 day windows for every client.
Compare health trends across similar clients (by vertical, size, or contract type).
Identify which early signals most predict churn so you can act faster.
Show the account manager how their interventions moved the score. Close the loop.
Join MSPs already using CommandMSP to manage their clients, close more deals, and scale without the chaos.
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